Terms of Service & Technical Support Agreement

Effective Date: July 21, 2026

This agreement governs your use of our subtitle translation App and all complimentary official technical support services provided by our development team. Please read all clauses carefully before using the App or submitting support tickets.

1. Service Scope

1.1 Core App Functions

The App provides on-device real-time video subtitle translation, voice dialogue translation, image photo translation and audio recording transcription translation. It includes free offline translation language pack downloads and three optional paid auto-renew subscription premium tiers: Weekly, Monthly, and Annual. A 7-day one-time free introductory trial is available for first-time subscribers on any subscription tier.

All translation processing and data storage occurs locally on your iOS device; no cloud storage, sync or remote backup services are offered.

1.2 Free Official Technical Support

Our support team provides complimentary assistance for the following issues:

• Troubleshooting offline language pack download failures, speech recognition inaccuracies and screen capture feature malfunctions;
• Subscription order lookup, subscription tier switch guidance, free trial eligibility verification and step-by-step Apple In-App Purchase refund guidance;
• Operation tutorials for all translation modules and feature usage guidance;
• Bug report collection and feature improvement suggestion intake.

Support channels: In-app feedback form, official support email. Standard response time is within 48 working hours.

2. User Responsibilities

1. You may only use this App for personal, non-commercial, legal translation purposes. You are forbidden from utilizing the App to process illegal, violent, pornographic, copyright-infringing or hate speech content.
2. You must not reverse engineer, decompile, crack, modify the App binary, offline language pack models or subscription verification logic, nor distribute altered cracked copies of this App.
3. When contacting technical support, you must submit truthful and complete feedback information. Malicious repetitive tickets, false complaints or abusive communication toward support staff are prohibited.
4. You bear full responsibility for securing your Apple ID account. All subscription purchases, tier changes linked to your Apple ID are deemed authorized personal operations.

3. Subscription & Free Trial Terms (Weekly / Monthly / Annual Auto-Renew Tiers)

• The 7-day free introductory trial is limited to one-time use per Apple ID per subscription group. Users who have previously claimed the free trial cannot reactivate the trial period via alternate accounts or switching subscription tiers.
• All three subscription tiers (Weekly, Monthly, Annual) use auto-renew billing. Your Apple ID account will be automatically charged at the end of your selected billing cycle unless you disable auto-renewal at least 24 hours prior to the subscription expiration date.
• You may upgrade, downgrade or switch between Weekly, Monthly and Annual subscription tiers at any time via your Apple ID account page.
• All subscription refund requests are processed exclusively by Apple through your Apple ID account. Our support team can only provide operational guidance and holds no authority to approve or process refunds directly.
• Premium translation features unlocked via subscription are only accessible during your active subscription term; the App will revert to free version limitations once your subscription expires, regardless of your previous billing tier.

4. Technical Support Limitations

• We do not offer 24/7 instant live chat support. All email and in-app feedback tickets will receive a reply within 2–4 business days on average.
• We cannot resolve failures caused by third-party external factors, including unstable mobile networks causing offline pack download errors, native iOS system bugs, physical device hardware damage, Apple payment server outages, or insufficient local device storage space.
• We do not guarantee perfect translation accuracy when audio input contains heavy background noise, unclear pronunciation, low-volume speech or blurry source images.
• Support services exclude custom private development, secondary development technical consulting and enterprise commercial customized deployment services.

5. Service Suspension & Termination

• We reserve the right to temporarily suspend partial or full App services for server maintenance, version upgrades or security patches. We will post advance in-app notifications whenever reasonably possible.
• We may permanently restrict or terminate your App access and all support services without subscription refunds if you violate this agreement, including cracking the App, using the service for illegal content, harassing support staff, or repeatedly submitting false malicious feedback.
• You may terminate all App services at any time by canceling your auto-renew subscription via Apple ID and uninstalling the App from your device. Uninstallation permanently deletes all local translation history and cached data with no cloud recovery option.

6. Liability Disclaimer

• All translation results generated by the App are provided for reference only. We accept no legal liability for financial, reputational or legal losses stemming from misuse of translated content in commercial, academic, official or litigation scenarios.
• We are not responsible for permanent data loss caused by user-initiated App cache clearing, device formatting, accidental uninstallation, or insufficient local storage erasing translation records; no cloud backup exists to restore lost content.
• We shall not compensate you for indirect losses including wasted time, delayed work projects or lost business revenue caused by temporary App service interruptions or technical defects.

7. Intellectual Property Ownership

All intellectual property rights of this App — including App icon design, user interface layout, offline translation language pack algorithms, on-device translation models and source code — are exclusively owned by our development team. No individual or organization may copy, reproduce, redistribute or commercially utilize these assets without prior written authorization from our team.

8. Agreement Revisions

We may update this Service Agreement at any time. Revised terms will be displayed within the App Settings page. Your continued use of the App and support services after updates take effect confirms your acceptance of the new clauses.

9. Support Contact